Privacy policy.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you stay at our hotel or use our services.
Information We Collect: We may collect personal information such as your name, contact details (including phone number and email address), reservation details, payment information, and preferences related to your stay.
How We Use Your Information:
To confirm reservations and manage your booking.
To communicate directly with you regarding your reservation, check-in/check-out details, special requests, or any assistance required during your stay.
To send text messages for reservation confirmations, arrival instructions, check-in/check-out reminders, and prompt assistance for any inquiries or issues during your visit.
To improve our services and enhance guest experiences.
For internal record-keeping and regulatory compliance.
Text Message Communication: By providing your phone number, you consent to receive automated and manual text messages related to your stay at our hotel. Messages may include reservation confirmations, arrival instructions, special requests, reminders, checkout procedures, or immediate assistance responses. Standard message and data rates may apply. To opt-out of receiving text messages at any time, reply STOP to any message received.
Data Protection: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Information Sharing: We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers solely for the purpose of providing our services to you.
Your Rights: You may request access to your personal information, corrections, or deletion of data we have collected. To make such requests, please contact us directly.
Policy Updates: We reserve the right to update this Privacy Policy periodically. Any changes will be posted prominently on our website.
Contact Information: For any questions regarding this Privacy Policy or to be removed from any list or database, please contact us at: stay@thewestmain.com
Effective Date: 05/01/2025